Refund & Cancellation Policy

MCQ Pass (₹9) and Study Pass (₹99) are prepaid, non-recurring plans that grant access to digital content for 30 days from activation. There is no auto-renewal and no recurring billing — your card, UPI, or bank details are not stored for future charges, and access simply ends when the 30 days are up unless you choose to purchase again.

Because plans don’t auto-renew, there is nothing to actively “cancel” — a plan you’ve purchased simply expires at the end of its 30-day period and is not re-charged. If you no longer wish to use the Service, you can simply stop using it; your existing plan remains active for the remainder of its paid period.

Since a subscription unlocks digital content immediately on activation, refunds are limited to:

• Duplicate or failed charges — if you were charged more than once for the same plan, or charged but your plan never activated (see Section 5), we’ll refund the extra or unactivated charge in full.
• Genuine technical error — if a verified bug on our end prevented you from accessing what you paid for.
• Change of mind, requested within 24 hours of purchase — considered only if you have not attempted any exam and have not accessed any study materials on that plan. Once you’ve used the plan, the purchase is treated as consumed and is not refundable.

Outside of these situations, payments for a plan that has activated and is accessible are non-refundable.

Contact us using the details in Section 7 within 7 days of the payment, and include your registered mobile number, the plan purchased, and the Razorpay payment ID or order ID from your payment confirmation. We’ll review the request against Section 3 and let you know the outcome.

Your plan activates automatically once payment is verified — this normally happens within seconds. If money was debited from your account but your subscription still doesn’t show as active after a few minutes, don’t attempt the payment again. Contact us with your payment reference and we’ll check the transaction with Razorpay and either activate your plan or refund the charge, whichever applies.

Approved refunds are issued to the original payment method via Razorpay. Once initiated, refunds typically reflect within 5–7 business days, depending on your bank or card network — this timeline is set by Razorpay and your bank, not by us.

For refund requests or payment issues, reach us at:

• Phone: +917008127251
• WhatsApp: wa.me/917008127251
• Email: admin.theknowledgehub@gmail.com
• Address: The Knowledge Hub, Near MPC Jr. College, Badabazar, Baripada, Odisha

We may update this Refund & Cancellation Policy from time to time. We’ll update the “Last updated” date above when we do; the policy in effect at the time of your purchase governs that purchase.